Customer Experience & Operations Coordinator

IKEA; Croydon; On-site; GBP 32,000; Full time

Job summary

A leading home furnishings retailer in Croydon is seeking a Customer Relations Coordinator to support the operational needs of the Customer Meeting Point team. In this role, you will coordinate daily activities and tasks, ensuring safety and service quality for customers. The ideal candidate will possess strong communication skills and a solid understanding of operational processes. Benefits include a starting salary of £31,012, and a collaborative work environment that values diversity and inclusion.

Benefits

15% IKEA discount

Life Assurance

Free healthy meal option

Qualifications

• Experience in customer relations or a similar role.
• Ability to guide and motivate a team.
• Understanding of health, safety, and security regulations.

Responsibilities

• Coordinate daily operations of the store team.
• Ensure safety, compliance, and operational standards.
• Act on customer feedback to improve service quality.

Skills

Collaborative communication

Operational processes

Decision-making

Job description

A leading home furnishings retailer in Croydon is seeking a Customer Relations Coordinator to support the operational needs of the Customer Meeting Point team. In this role, you will coordinate daily activities and tasks, ensuring safety and service quality for customers. The ideal candidate will possess strong communication skills and a solid understanding of operational processes. Benefits include a starting salary of £31,012, and a collaborative work environment that values diversity and inclusion.