Customer Experience Manager & Social Housing

Howells Solutions Limited; St Albans; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading Social Housing contractor is seeking a Customer Service Manager to oversee the customer service function in Hemel Hempstead. The role involves managing a team to ensure that customer expectations are exceeded, driving best practices in customer service, and maintaining strong relationships within the workforce. The ideal candidate will have experience in Social Housing repairs and possess strong people management and IT skills. This is a full-time, permanent position offering opportunities for career development.

Qualifications

• Experience in Social Housing repairs and maintenance.
• Proven track record in managing a planning function for a mobile workforce.
• Strong influence and leadership abilities.

Responsibilities

• Oversee the full customer service function.
• Manage a team of Customer Service Advisors and Planners.
• Ensure satisfactory customer service levels.

Skills

Customer service best practice

Strong people management

Advanced IT Skills

Planning function management

Tools

Planning software

Job description

Customer Service Manager - Social Housing Repairs & Maintenance

Based in Hemel Hempstead
Full-Time, Permanent position
Salary: £42K

We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.

As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

• Previous experience in Social Housing repairs and maintenance
• Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
• Experience driving customer service best practice and complaint resolution
• Strong people management skills
• Advanced IT Skills including planning software
• Ability to lead, influence and direct a team
• Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call Meg on (phone number removed)