Customer Experience Manager (Manufacturing)

Source Solutions; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global manufacturing company in Portsmouth seeks an experienced Customer Experience Manager. The role involves team leadership, operational coordination, and driving customer account management improvements. Candidates should possess a degree in a related field and have a proven track record in commercial leadership, ideally within the manufacturing or technology sectors. This permanent position offers a secure and diverse work environment focused on technology and continual performance improvement.

Qualifications

• Proven experience in a leadership position within a commercial or sales team.
• Experience in the manufacturing and/or technology sector.
• Exceptional communication skills.

Responsibilities

• Lead and develop the customer experience team.
• Oversee customer account management.
• Coordinate operational tasks and projects.
• Analyze data and forecast customer needs.
• Drive continuous improvement initiatives.

Skills

Leadership

Customer relationship management

Data analysis

Operational coordination

Strategic thinking

Education

HNC/HND/Degree in business/commercial or engineering

Job description

Overview

Source Solutions are proud to be working with a highly successful and continually growing global manufacturer within the electronics space, who operate cutting edge technology within a fascinating environment and a culture of continuous improvement, in identifying a collaboratively-minded Customer Experience Manager for their main site in Portsmouth.

Responsibilities

• Team Leadership & Development
• Customer Account Management Oversight
• Operational Coordination
• Data Analysis & Forecasting
• Continuous Improvement & Strategic Projects

Qualifications

• HNC/HND/Degree in business/commercial or engineering related subject
• Proven experience in a leadership position within a commercial or sales team
• Strong customer relationship / account management experience
• Experience of the manufacturing and/or technology sector
• Exceptional communication skills

Offer

On offer in return is a very secure and diverse role within an exciting and growing business who work on the cutting edge of technology, with opportunities to drive performance and real improvements.

Location

Customer Experience Manager / Monday to Friday / Permanent / Portsmouth