Customer Experience Manager

ATG Entertainment; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading live entertainment company is seeking a Customer Experience Manager responsible for overseeing front of house operations and staff. You will ensure guests receive exemplary service while collaborating with venue teams. The ideal candidate will have experience in hospitality management and a proven track record in developing customer-facing teams. This role offers a dynamic environment in one of the UK's key entertainment venues.

Qualifications

• Experience of leading customer facing teams in hospitality or catering.
• Ability to embed high hospitality standards in a commercial environment.
• Looking for a challenge in a dynamic venue.

Responsibilities

• Lead front of house staff and operations.
• Embed high standards of hospitality and develop new business opportunities.
• Collaborate with venue teams and producers for excellent guest experiences.

Skills

Leadership

Customer Service

Hospitality Management

Business Development

Job description

Overview

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Summary

As our Customer Experience Manager you'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or serving them in any of our beautiful bars or kiosks.

About ATG Entertainment

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

We own, operate or programme some of the world's most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.

We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany.

We present the world's best live entertainment in our venues; working alongside the world's leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment.

We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.

At the Grand Opera House, we are a thriving destination venue for West-End tours, plays, comedy and Pantomime. We also have a programme of additional events, local hires and creative learning. People are at the heart of our success, and we are now looking for a dynamic, innovative and inspirational team leader with experience working in a commercial and target driven environment. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

Responsibilities

• Lead front of house staff and operations, including welcoming audiences in for a show and serving them in our bars or kiosks.
• Embed high standards of hospitality while developing new business opportunities in a busy, dynamic venue.
• Collaborate with venue teams and producers to deliver excellent guest experiences and ensure smooth front-of-house operations.

Qualifications

• Experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery.
• Ability to embed high standards while developing new business opportunities in a busy, commercial and target driven environment.
• This is an ideal position if you are looking for a new challenge in a busy, dynamic and developing venue.

Interested?

Interested? Click on the link to view our full Job Description

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact email address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at uk-careers.atgentertainment.com