Customer Experience & Logistics Coordinator

Breedon Group plc; Buxton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent construction materials company located in Buxton is seeking a Customer Service Agent. The successful candidate will manage customer enquiries, provide admin support, and strive for high levels of customer satisfaction. Responsibilities include effectively handling complaints, ensuring timely communication with customers, and inputting orders into the system. The role offers a permanent full-time position and includes various benefits such as training opportunities and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Aviva Pension scheme

Training and development opportunities

Life Assurance

Access to employee benefits platform

Qualifications

• Ability to perform against KPI's like Customer Happiness and Effectiveness.
• Positive attitude and customer-focused mindset.
• Strong multitasking and time management skills.

Responsibilities

• Provide excellent customer service to enhance customer satisfaction.
• Handle inbound enquiries and complaints effectively.
• Input orders into the Excalibur system.

Skills

Customer Happiness

Effective Communication

Time Management

Resilience

Multitasking

Job description

A prominent construction materials company located in Buxton is seeking a Customer Service Agent. The successful candidate will manage customer enquiries, provide admin support, and strive for high levels of customer satisfaction. Responsibilities include effectively handling complaints, ensuring timely communication with customers, and inputting orders into the system. The role offers a permanent full-time position and includes various benefits such as training opportunities and a pension scheme.