Customer Experience Leader

McDonald’s; Newark on Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food restaurant in Newark on Trent is seeking a Customer Experience Leader to enhance customer dining experiences. You will greet customers and create positive moments during their visits. Ideal candidates are energetic, enthusiastic, and skilled at building rapport. The role offers a competitive salary and various employee benefits including holiday pay and discounts.

Benefits

Holiday pay

Service awards

Meal allowance

Employee discounts

Premium shift pay

Sick pay

Qualifications

• Must have a positive disposition and a genuine smile.
• High energy and enthusiasm are required for a fast-paced environment.
• Excellent interpersonal skills are essential for building rapport.
• Ability to maintain composure under pressure is necessary.

Responsibilities

• Welcome customers and create memorable experiences.
• Use initiative to improve customer experiences.
• Work with management to suggest service improvements.
• Apply training to enhance dining experiences.

Skills

Positive disposition and genuine smile

Excellent interpersonal skills

High energy and enthusiasm

Ability to work under pressure

Job description

Overview

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. This important role places you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit.

Responsibilities

• Welcome customers and create positive, memorable experiences.
• Use initiative to create 'feel-good moments' during their visit.
• Work closely with restaurant management to suggest improvements to our customer service experience.
• Apply your training and skills to enhance the dining experience.

Key Qualities & Qualifications

• Positive disposition and genuine smile.
• High energy, enthusiastic and able to work in a fast-moving, high-energy environment.
• Excellent interpersonal skills, able to build rapport and inspire others.
• Ability to maintain high energy while working efficiently and productively.
• Respectful under pressure and confident in suggesting ways to improve.
• Expertise in customer recovery and delivering feel-good moments.

Benefits

Benefits package includes holiday pay, service awards, meal allowance, employee discounts from top high street and online brands, premium shift pay for overnight work, and a salary above the national minimum wage with holiday and sick pay.