Customer Experience Leader

McDonald’s; Hasland; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fast-food chain in the UK seeks a Customer Experience Leader to enhance customers' experiences. You will welcome customers, create feel-good moments, and work collaboratively with management to improve service quality. The ideal candidate is positive, enthusiastic, and has strong communication skills. Benefits include holiday pay, meal allowance, and employee discounts. Above minimum wage offered.

Benefits

Holiday pay and service awards

Meal allowance

Employee discounts

Premium shift pay for overnight hours

Above minimum wage, holiday and sick pay

Qualifications

• Positive, enthusiastic disposition and genuine smile.
• Strong communication and team-working skills.
• Ability to remain respectful and calm under pressure.
• Proactive in exceeding customer expectations.

Responsibilities

• Welcome customers into the restaurant and ensure a positive first impression.
• Create feel-good moments and delight customers.
• Collaborate with management to improve customer service.
• Maintain high energy levels while working efficiently.

Skills

Strong communication skills

Team-working skills

Positive disposition

Ability to remain calm under pressure

Job description

Position Overview

The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience. You will be at the heart of our restaurant, welcoming patrons and creating feel‑good moments during their visit.

Key Responsibilities

• Welcome customers into the restaurant and ensure a positive first impression.
• Use initiative to create feel‑good moments and delight customers.
• Collaborate with restaurant management to suggest improvements to customer service experience.
• Maintain high energy levels while working efficiently and productively.
• Build rapport with customers, lift the mood of those around you, and inspire teammates.
• Expertise in customer recovery and delivery of feel‑good moments.

Qualifications & Qualities

• Positive, enthusiastic disposition and genuine smile.
• Strong communication and team‑working skills.
• Ability to remain respectful and calm under pressure.
• Receptive to customer needs and proactive in exceeding expectations.

Benefits

• Holiday pay and service awards.
• Meal allowance.
• Employee discounts from top high‑street and online brands.
• Premium shift pay for overnight hours (midnight–5 am).
• Above minimum wage, holiday and sick pay.

Our Commitment to Our Team

We live by core values: Serve, Inclusion, Integrity, Community and Family. We maintain a safe, respectful, and inclusive workplace and provide career progression opportunities.