Customer Experience Lead - Manufacturing Orders

Pure Resourcing Solutions Limited; Essex; On-site; GBP 28,000; Full time

Job summary

A large manufacturing firm in Essex is seeking an experienced Customer Service Executive. You will ensure high customer satisfaction through effective order management while building strong client relationships. This role includes responding to enquiries, supporting the sales team, and identifying process improvements. Candidates should have customer service experience, strong Excel skills, and clear communication. A competitive salary and benefits package is offered, along with opportunities for advancement.

Benefits

Healthcare cash plan

25 days holiday + Bank Holidays

Life Assurance

Matched pension contributions

Other great benefits

Qualifications

• Experience in customer service or account management ideally within manufacturing.
• Strong Excel skills and confident use of Microsoft Office.
• Clear communication skills and the ability to manage priorities.

Responsibilities

• Process customer orders accurately and within agreed time frames.
• Respond to customer enquiries and maintain strong service levels.
• Support the Sales team with order bookings and account activity.

Skills

Customer service experience

Account management experience

Knowledge of CRM systems (SAP)

Strong Excel skills

Clear communication skills

Relationship building

Tools

Microsoft Office

Job description

A large manufacturing firm in Essex is seeking an experienced Customer Service Executive. You will ensure high customer satisfaction through effective order management while building strong client relationships. This role includes responding to enquiries, supporting the sales team, and identifying process improvements. Candidates should have customer service experience, strong Excel skills, and clear communication. A competitive salary and benefits package is offered, along with opportunities for advancement.