Customer Experience Lead for Health & Wellbeing

Nuffield Health; Norwich; On-site; GBP 38,000 - 45,000; Full time

Job summary

A UK charity focused on wellbeing is seeking a Customer Experience Manager in Norwich. In this full-time role, you will define the customer experience strategy, ensuring customers are at the heart of decision-making. Responsibilities include setting experience standards, collaborating with stakeholders, and understanding customer trends. Candidates should have an honours degree and skills in customer experience design. This position offers a salary of up to £45,000 and a range of benefits including free gym membership.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable knowledge and experience in Customer experience.
• Good understanding of customer experience trends and segmentation.

Responsibilities

• Define the customer experience strategy.
• Set standards for customer experience across the customer journey.
• Liaise with stakeholders to support performance outcomes.
• Drive key commercial lines across the Wellbeing Centre.

Skills

Collaborative teamwork

Influential communication

Customer Journey design

Understanding customer trends

Education

Honours degree or equivalent

Job description

A UK charity focused on wellbeing is seeking a Customer Experience Manager in Norwich. In this full-time role, you will define the customer experience strategy, ensuring customers are at the heart of decision-making. Responsibilities include setting experience standards, collaborating with stakeholders, and understanding customer trends. Candidates should have an honours degree and skills in customer experience design. This position offers a salary of up to £45,000 and a range of benefits including free gym membership.