Customer Experience Host (Bristol)

Seetec Business Technology Centre; Bristol; On-site; GBP 26,000; Full time

Job summary

A leading employability services provider in Bristol is hiring a Customer Experience Host to be the first point of contact for customers. The role involves delivering excellent service, managing reception, and supporting Employment Advisers. Candidates should have experience in customer service, strong communication skills, and GCSEs in English and Maths. The company offers a competitive salary of £25,877.40 p.a., 25 days annual leave, and other attractive benefits.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Company Pension Scheme

Health Insurance Allowance

Annual Pay Review

Enhanced Maternity/Adoption and Paternity Pay

Access to retail discounts

Refer a Friend Scheme

Qualifications

• Proven experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Manage reception area and deliver welcoming service.
• Support Employment Advisers and document participant information.

Skills

Customer service experience

Communication skills

Organizational skills

IT literacy

Teamwork

Education

GCSEs in English and Maths at Grade C or above

Tools

MS Office

Microsoft Teams

Job description

Job Role

Join our team as a Customer Experience Host, where you'll be the first point of contact for customers, managing the reception area and delivering a friendly, efficient service both in person and over the phone. You'll support Employment Advisers by helping participants prepare for sustainable employment, assist with recruitment events, and ensure our offices remain professional and welcoming. The role also includes maintaining notice boards, managing office supplies, handling petty cash, and providing accurate administrative support.

We're looking for someone with proven experience in a customer-facing role, excellent communication skills, and strong organisational ability. You'll be IT literate, confident using MS Office and digital platforms, and able to work independently or as part of a team. Knowledge of the local labour market and barriers to employment is desirable, along with GCSEs (or equivalent) in English and Maths at Grade C or above.

If you're passionate about delivering exceptional service and want to make a real difference, apply today.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,877.40 p.a with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme – 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There's an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee‑owned.

What our people say.

Location: Bristol

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Closing Date: 20 January 2026

Key Responsibilities

• Act as the first point of contact for customer enquiries, managing reception area, delivering a welcoming and efficient service both in person and over the phone.
• Maintain and update notice boards, ensuring information is accurate, accessible, and up to date.
• Ensure the office environment remains tidy, professional, and welcoming.
• Support colleagues and management with ad‑hoc administrative tasks to meet business needs.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Support with sourcing suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Support Employment Advisers in obtaining necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference.
• Collect and record feedback and information and share with appropriate departments and team members.
• Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues.
• Ensures best practice is identified, adhered to and championed.
• Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• To handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company's policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
• To undertake any other duties, as required, appropriate to the post.

Skills and Experience

Essential

• Positive, service‑oriented attitude with proven experience in a customer service‑related role.
• Ability to foster and maintain positive relationships.
• IT literate with MS Office products and modern digital technologies, i.e. Microsoft Teams.
• Ability to thrive in a fast‑paced and sometimes high‑pressure environment.
• Willingness to work without direct supervision or as part of a team.
• Excellent communication and interpersonal skills.
• A good working knowledge of the local labour market in the specified geographical locations.
• GCSE or equivalent in English and Maths at Grade C or above.

Desirable

• Experience of delivering services to meet contractual and quality standards.
• An understanding of the barriers unemployed job seekers face in obtaining a new job.
• Experience of working in a high‑performance culture.
• Experience of delivering services to specific quality standards.
• Knowledge of the employability industry.
• Experience of working with people in the provision of information, advice & guidance'

Additional Information

SEETEC is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex‑ offenders and will not discriminate in any way. Our full policy statement of Ex‑Offenders can be found on our website under About us.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.