Customer Experience Host

Arnold Clark; Market Rasen; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading automotive company in Linwood is seeking a part-time Receptionist to become a Customer Experience Host. The role involves providing outstanding customer service as the first point of contact for clients, managing enquiries, and maintaining a welcoming environment. Candidates should possess excellent interpersonal skills and a genuine interest in delivering exceptional service. The position offers generous benefits including holiday allowance and private healthcare.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Opportunities for training

Qualifications

• Ability to work in a team and independently.
• Genuine interest in customer service and going above and beyond.
• Highly organised and capable of multi-tasking.

Responsibilities

• Act as the first point of contact for customers in person and on the phone.
• Manage a high volume of customer calls and enquiries effectively.
• Keep customer areas tidy and presentable.

Skills

Fantastic telephone manner

Excellent interpersonal skills

Interest in delivering excellent service

Confidence to work independently

Highly organised

Tools

Microsoft Office

Cisco telephony

Job description

We’re recruiting for a Receptionist to join our SEAT/SKODA/CUPRA branch in Linwood.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Part time: Friday 8am-5.30pm, Saturday 9am-6pm and Sunday 11am-6pm.

About The Role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential Skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice To Have (but Not Essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.