Customer Experience Executive

ACS Performance; Wigan; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading catering service provider in the United Kingdom is looking for a Customer Experience Executive to join their Internal Sales team. This front-line role focuses on delivering exceptional service to customers and supporting the sales process. Ideal candidates have customer service experience in fast-paced B2B environments and strong communication skills. Responsibilities include handling inquiries and processing orders efficiently.

Qualifications

• Experience in a B2B busy sales or support environment.
• Excellent phone and email manner.
• Strong time-management skills.

Responsibilities

• Act as the first-line support for customer enquiries via phone, email & live chat.
• Deliver high-quality service and resolve queries efficiently.
• Accurately process orders using internal systems.
• Collaborate with dealers and internal departments.

Skills

Customer service experience

Confident communicator

Organisational skills

Proficient in Microsoft Office

Team player

Tools

Microsoft Excel

Microsoft Word

Job description

Job vacancy - Customer Experience Executive

This is a market-leading company in the commercial catering sector, currently seeking a Customer Experience Executive to join their Internal Sales team. This is a key front-line role focused on delivering exceptional service to customers, dealers, and internal teams.

You'll be the first point of contact for incoming enquiries via phone, email, and live chat, while also supporting sales processes by accurately processing orders and maintaining strong relationships across the business.

This is a great opportunity for someone with customer service experience in a fast-paced environment who enjoys building relationships, problem-solving, and being part of a collaborative and supportive team.

Key Responsibilities

• Act as first-line support for customer enquiries via phone, email & live chat
• Deliver high-quality service and resolve queries efficiently
• Accurately process orders using internal systems
• Collaborate with dealers, end-users, and internal departments
• Support sales initiatives and reporting (e.g. nil/low spend accounts)
• Provide admin support including documentation and filing
• Monitor and improve customer service processes
• Assist with product knowledge updates and training

Key Skills & Experience

• Customer service experience in a B2B busy sales or support environment
• Confident communicator with excellent phone and email manner
• Strong organisational and time-management skills
• Comfortable using Microsoft Office, especially Excel and Word
• Proactive, solution-focused, and able to work both independently and in a team
• Knowledge of the commercial catering or hospitality industry is a plus (not essential)

ACS are recruiting for a Customer Experience Executive . If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive submit your CV including an outline of your experience as a Customer Experience Executive . It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executiverole you desire.