Customer Experience Executive

Hardy Booth Recruitment; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services company is seeking a Customer Service Executive in Bramhall to provide exceptional service and support to stakeholders. The ideal candidate will have customer service experience, strong communication skills, and a passion for teamwork. This full-time role offers a vibrant office environment with numerous benefits and a culture that promotes growth and teamwork.

Benefits

Competitive salary

Office refurbishment

Social events

Incentives and games in the office

Qualifications

• Experience in customer service, either telephony or face-to-face.
• Ability to thrive in a challenging environment.
• Strong communication and articulation skills.

Responsibilities

• Deliver a world-class customer experience to all stakeholders.
• Manage all communication lines including WhatsApp, emails, and calls.
• Act with honesty and integrity while providing service support.

Skills

Customer service experience

Communication skills

Problem solving

Teamwork

Positive mindset

Job description

Overview

Customer Service Executive - Bramhall - £25,000 DOE + Benefits

Full-time - Office-based

A fabulous financial services company are looking for a Customer Service Executive to join their busy, bustling & hardworking team in their state of the art office in Bramhall, Stockport.

phone number removed; Culture fit is everything and this one is ROCKIN'. There's a bar in the office, there are abroad incentives, socials, basketball hoops, ping pong, pool, you name it! They've just spend over 1 million refurbing the office. They have more benefits than you can shake a stick at!

Working alternating weekly patterns of 8:30am - 5pm or 9:30am - 6pm Monday to Thursday, and 8:30 - 6pm Fridays, you will:

• Represent the business as a frontline ambassador and first point of contact, a team player with a can-do attitude.
• Deliver a world class customer experience to all employees, contractors, partners and third parties without exception
• Act with honesty and integrity when delivering service support whilst exhibiting the core behaviours and values
• Work individually and collectively towards core objectives, team goals, SLA s and KPI s whilst displaying a can-do attitude and positive mindset
• Managing all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews

Suitable for Stockport or Cheshire based people who:

• Have some customer service experience - telephony based or face to face / retail / hospitality
• Are ambitious & love a challenge
• Are articulate
• Wants to be part of a buzzing team & culture
• LOVE people & providing exceptional service
• Are ace at solving problems
• Want to work in a growth & fast-paced environment

Want to know more? Submit your CV or get in touch with Sarah or Sophie at Hardy Booth Recruitment for more information.

Disclaimer

Hardy Booth Recruitment Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.