Customer Experience Executive

RE People; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent recruitment agency is offering an exciting opportunity for a Customer Service Executive in Cheltenham. The role involves managing customer inquiries, processing orders, and ensuring excellent service. Candidates should have proven experience in customer service, strong communication skills, and organizational abilities. The company offers a competitive salary of up to £30,000 DOE along with generous leave and additional benefits. This is a full-time position with standard office hours from Monday to Friday.

Benefits

25 days annual leave + bank holidays

Excellent benefits package

Qualifications

• Experience within a customer service or customer-facing role is essential.
• Confident and professional telephone manner required.
• Strong organisational skills necessary.

Responsibilities

• Manage inbound calls and email enquiries from customers.
• Process and manage orders through internal systems.
• Resolve customer queries, issues, and returns promptly.
• Coordinate with internal teams and suppliers for fulfilment.
• Keep customers informed throughout the order journey.

Skills

Proven experience in customer service

Telephone communication skills

Organisational skills

Attention to detail

Proactive and adaptable

Excellent verbal communication

Excellent written communication

Job description

Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full‑time, permanent basis following continued growth.

Please note, this role is fully office based working Monday - Friday 8am - 5pm.

Desired Qualities

• Proven experience within a customer service or customer‑facing role
• A confident and professional telephone manner with the ability to build rapport quickly
• Strong organisational skills and a high level of attention to detail
• A proactive and adaptable approach, thriving in a fast‑paced environment
• Excellent written and verbal communication skills

Responsibilities

• Act as a key point of contact for customers, managing inbound calls and email enquiries
• Accurately process and manage orders through internal systems from placement to delivery
• Resolve customer queries, issues and returns in a timely and solutions‑focused manner
• Coordinate with internal teams, couriers and suppliers to ensure smooth fulfilment
• Proactively keep customers informed throughout the order journey

Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days' annual leave + bank holiday and plenty more!

If you are a customer‑driven professional who enjoys variety, problem‑solving and delivering a high standard of service, apply now to be considered for this role.

RE Recruitment acts as an employment agency on behalf of the employer. If you don't hear back within five working days, please take this as an unsuccessful application.