Customer Experience Escalations Lead (Hybrid)

Honda Motor Europe; Bracknell; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive company in Bracknell is seeking a Customer Relations Coordinator to manage complex customer complaints and enhance customer experience. The ideal candidate will be an empathetic team player with experience in complaint management, particularly in FCA-regulated environments. This full-time role offers a structured schedule with flexibility for remote work based on business needs.

Qualifications

• Experience dealing with challenging situations in a customer environment.
• Previous complaint management experience in an FCA-regulated environment.

Responsibilities

• Resolve complex Level 3 customer complaints.
• Maintain excellent communication across all channels of customer contact.
• Proactively identify process gaps and implement improvements.

Skills

Team player

Empathy

Self-motivation

Attention to detail

Interpersonal skills

Job description

A leading automotive company in Bracknell is seeking a Customer Relations Coordinator to manage complex customer complaints and enhance customer experience. The ideal candidate will be an empathetic team player with experience in complaint management, particularly in FCA-regulated environments. This full-time role offers a structured schedule with flexibility for remote work based on business needs.