Customer Experience (CX) Agent

Phillip Jeffries Ltd; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A luxury wallcoverings company in London is hiring a Customer Experience Agent to provide exceptional service and support across the order process. Ideal candidates will have customer service experience, strong communication skills, and an interest in high-end design. The role involves collaborating with teams and assisting international clients. A competitive salary and rich benefits package are offered, along with opportunities for personal and professional growth.

Benefits

Competitive salary

Company bonus program

Paid days off

Employee discount on wallcoverings

Qualifications

• At least 2 years of experience in customer service, sales support, or data entry.
• Fluency in an additional European language is a plus.
• Interest in luxury interiors and high-end design.

Responsibilities

• Accurately enter purchase and sales orders.
• Prepare shipping documents including customs forms.
• Track shipments and provide timely updates.

Skills

Fluent in French

Customer service experience

Strong Excel skills

Communication skills

Ability to manage multiple priorities

Job description

Overview

Phillip Jeffries is expanding our International Sales team, and we’re hiring a Customer Experience (CX) Agent based in London. This role offers the opportunity to deliver exceptional service to our clients while working with a company known for its creativity, craftsmanship, and strong team culture.

As a global leader in luxury wallcoverings, Phillip Jeffries is trusted by top interior designers, architects, and hospitality brands around the world. Our products can be found in some of the most beautiful spaces, and behind every order is a dedicated team that makes it all happen.

What You’ll Do

As a CX Agent, you will play a critical role in supporting our international customers and internal teams through every stage of the order process.

• Accurately enter purchase and sales orders
• Prepare shipping documents including customs forms and packing slips
• Track shipments and provide timely updates to clients
• Communicate with French-speaking customers by phone and email
• Follow up on memos, reserves, and customer inquiries
• Provide thoughtful and efficient solutions to any claims or concerns
• Collaborate across departments to ensure smooth operations and client satisfaction

Must Have

• Located in London or Greater London
• At least 2 years of experience in customer service, sales support, or data entry
• Fluency in an additional European language is a plus
• An interest in luxury interiors and high-end design
• Excellent verbal and written communication skills
• Strong Excel and data management skills
• Ability to manage multiple priorities with care and precision
• A collaborative, can-do attitude with strong follow-up habits
• Experience working in a fast-paced, team-oriented environment
• Comfortable with a hybrid work schedule combining office and remote days

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits

• Competitive salary
• Company bonus program
• Annual Cost of Living Increase

Other PJ Perks & Benefits

• Paid days off per calendar year
• Paid holidays
• Detailed onboarding plans that outline 30/60/90 goals and trainings
• Earn Paid time off for community service - Up to 3 days per year
• Employee Discount on PJ Wallcoverings

About Us

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.