Customer Experience Coordinator (In-store)

Suitsupply; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer is seeking a Customer Experience Coordinator in London to enhance the client experience in-store. You will ensure customer satisfaction, maintain a professional atmosphere, and collaborate with leadership to address service issues. The ideal candidate excels in customer service and communication and is adaptable to various schedules. This position offers competitive salary, training programs, and a clothing allowance for season updates.

Benefits

Competitive salary

Top-of-the-line training program

Clothing allowance and employee discount

Career growth opportunities

Qualifications

• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensures client expectation is exceeded at each visit.
• Ensure all employees present professionally for each customer interaction.
• Partner with leadership and expert teams to proactively address service issues.

Job description

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company's image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team
• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays
• Store-based role - Location: 9 Vigo St. London, W1S 3HH
• Competitive salary
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad