Customer Experience Coordinator

The Pet Vet (formerly The Vet); Warrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Warrington is looking for a Customer Experience Coordinator to join their team. The role involves delivering exceptional customer service and providing a welcoming environment for customers and their pets. Candidates should be outgoing, proactive, and confident. Benefits include a profit share bonus and surgery discounts. This is a full-time position with specific shift requirements.

Benefits

Profit share bonus

Long service recognition

Income protection

Compassionate leave

Surgery discounts

Qualifications

• A customer service superstar who can create a positive, welcoming, and efficient environment.
• Outgoing, confident, and proactive in supporting customers.

Responsibilities

• Deliver exceptional customer service.
• Be the first point of contact for customers at reception.
• Guide customers through the check-in and check-out processes.

Skills

Customer service

Outgoing personality

Proactive attitude

Confidence

Job description

We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Warrington! This is a fantastic opportunity to join our friendly, well‑established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. We're looking for someone to join us on a full time basis at the earliest convenience, working 3 days per week, covering a 16:30-21:30 shift and working 1:4 weekends.

Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long‑lasting impression!

To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We've recently adopted a deskless reception at The Pet Vet Warrington! Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check‑in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check‑out process and ensure the customer has time to ask any questions they might have.

We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

Benefits

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

Being part of The Pet Vet family

We’re part of the UK’s largest, independent, family‑owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state‑of‑the‑art surgeries are purpose‑built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!

Interested?

We’re so glad to hear it and look forward to receiving your application!