Customer Experience Coordinator

Universal Business Team; Roborough; On-site; GBP 26,000 - 33,000; Full time

Job summary

A growing company in customer operations is seeking a Customer Experience Coordinator to enhance their team. This role involves managing client portals, processing orders, and ensuring excellent customer service. Candidates should have strong communication skills, be organized, and have experience with digital tools. This opportunity offers a supportive environment focused on professional growth and team collaboration.

Benefits

Discretionary Bonus Scheme

Free on-site parking

Complimentary refreshments

Adhoc team incentives and recognition

Qualifications

• Experience with customer portals or B2B platforms desirable.

Responsibilities

• Develop a strong working knowledge of the core products.
• Work closely with internal teams (Sales, Marketing, IT, Ops).
• Log and track all activity using CRM and reporting tools.
• Maintain and update client portals (pricing, branding, access).
• Assist with onboarding new clients and setting up their accounts.
• Monitor usage and resolve or escalate technical issues.
• Respond to customer enquiries via phone, email, and CRM.
• Process orders and keep customers informed on status and delivery.
• Liaise with logistics teams to resolve issues such as delays or discrepancies.

Skills

Strong communication and customer service skills

Highly organised with attention to detail

Ability to juggle tasks and remain calm under pressure

Confident using digital tools and systems

Tools

CRM systems (e.g., HubSpot, Zendesk)

Job description

Salary: £26,000 – £33,000 per annum (Negotiable depending on experience)

Hours: Full-time, 40 hours per week (Flexible start/finish times).Office based.

Part-time hours considered

Benefits:

• Discretionary Bonus Scheme
• Free on-site parking
• Complimentary refreshments
• Adhoc team incentives and recognition

About the Opportunity

We’re delighted to be supporting a growing, well-established SME, as they look to strengthen their customer operations team with the addition of a Customer Experience Coordinator.

This is a fantastic opportunity where you will be joining a collaborative, fast-paced environment where quality service and strong internal culture go hand in hand.

You'll be at the heart of the customer journey, managing client portals, processing orders, troubleshooting issues, and ensuring every interaction delivers a professional, responsive experience.

What You'll Be Doing

Client Engagement & Collaboration

• Develop a strong working knowledge of the core products
• Work closely with internal teams (Sales, Marketing, IT, Ops)
• Log and track all activity using CRM and reporting tools

Customer Portal & Account Support

• Maintain and update client portals (pricing, branding, access)
• Assist with onboarding new clients and setting up their accounts
• Monitor usage and resolve or escalate technical issues

Order Processing & Service

• Respond to customer enquiries via phone, email, and CRM
• Process orders and keep customers informed on status and delivery
• Liaise with logistics teams to resolve issues such as delays or discrepancies

What We're Looking For

• Strong communication and customer service skills
• Highly organised with attention to detail
• Ability to juggle tasks and remain calm under pressure
• Confident using digital tools and systems

• Experience with customer portals or B2B platforms desirable
• Familiarity with CRM systems desirable (e.g., HubSpot, Zendesk)

You'll be joining a supportive, tight-knit team where you'll be encouraged to develop your skills, contribute to ideas, and grow your career. With a flat structure and hands-on leadership, this is a place where your voice matters and your progress is truly valued.

IND25