Customer Experience Coordinator

Trustgreen; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading open space management company in the United Kingdom is seeking a Customer Experience Coordinator to enhance the customer journey through exceptional service and problem-solving. The ideal candidate will have strong experience in customer service with excellent communication skills. Join a dynamic team dedicated to making a positive impact in the community and environment. The role offers competitive benefits including a company pension and additional holiday.

Benefits

Company Pension

25 Days Holiday plus bank holidays

An additional day of holiday for every year of service (up to 35 days)

A day off for your Birthday

Employee Assistance Programme

Private healthcare after 3 years of service

Qualifications

• Strong understanding of customer needs and behaviours.
• High level of communication, problem solving, and organisational skills.
• Previous experience with a major house builder or service provider is beneficial.

Responsibilities

• Provide excellent customer service.
• Handle customer enquiries, queries, and feedback.
• Coordinate outgoing communications to customers.
• Identify customer needs and provide appropriate solutions.
• Extract and analyse monthly customer service data.

Skills

Strong proven experience in customer journey

Ability to deliver outstanding service

Strong analytical skills

Excellent communication and interpersonal skills

Ability to work collaboratively across teams

Job description

We have a fantastic opportunity for you! Trustgreen, a leader in open space management, is seeking a dedicated and motivated Customer Experience Coordinator to join our team. We believe that a strong customer experience is key to building lasting relationships and driving business success.

About Us

• Leading Innovators: Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities.
• Professional Team: We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support.
• Customer Service Focused: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart.
• Vision for Improvement: Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage.
• Great Place to Work: We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status.
• Fun and Engagement: We take fun seriously! From charity events and competitions to our annual team away day, there’s always something happening at Trustgreen.

The Role

As our Customer Experience Coordinator, you will play a key role in enhancing the customer journey, by providing exceptional customer service to our customers, responding to enquiries, resolving issues and providing personalised solutions to customer needs. You will be responsible for managing customer relationships, ensuring customer satisfaction and maintaining customer loyalty.

This role requires a high level of communication, problem solving and organisational skills, as well as the ability to work collaboratively and proactively with customer and stakeholders.

The Person

We are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn’t settle for “good enough.” You will possess a solid understanding of customer needs and behaviours with strong organisational and communication skills.

Your previous experience may have been gained working for a major house builder or service provider but what is important is the willingness and ability to do the right thing.

Key Skills Required

• Strong proven experience in customer journey, customer service, or related roles.
• Ability to deliver an outstanding service level to align with customer experiences strategies.
• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Excellent communication and interpersonal skills, with a passion for customer advocacy.
• Ability to work collaboratively across teams and influence stakeholders at all levels.

Main Responsibilities

• Responsible for providing excellent customer service.
• Handle customer enquiries, queries and feedback.
• Co-ordinate outgoing communications to customers via varied communication methods.
• Provide accurate, valid and complete information to customers.
• Identify customer’ needs and provide appropriate solutions.
• Maintain customer records on our database.
• Follow communication procedures, guidelines, and policies.
• Coordinate with other business units to ensure customer needs are met.
• Provide feedback on the efficiency of the customer service process.
• Extract and analyse monthly customer service data.
• Utilise customer service data to identify opportunities for improvement within the business.

Benefits

• Company Pension
• 25 Days Holiday plus bank holidays
• An additional day of holiday for every year of service (up to 35 days)
• A day off for your Birthday
• Employee Assistance Programme
• Private healthcare after 3 years of service

The Opportunity

This is a significant role within Trustgreen, where the right individual will have the opportunity to directly contribute to the successful delivery of our core business activities.

You will be part of a company that values its team members and contributes positively to the community and environment.

If you’re ready to join a dynamic team and make a difference, we’d love to hear from you! Please hit apply now and upload your CV or send directly to [e-mail].