Customer Experience Coordinator

Canon Medical Systems Europe; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical imaging solutions company is seeking a Customer Experience Coordinator in Crawley. This role requires excellent organization and planning skills along with a passion for delivering exceptional customer service. Responsibilities include coordinating service support activities, handling customer inquiries, and managing schedules. This position offers a competitive salary of circa £28,000 plus benefits including holiday and training opportunities.

Benefits

25 days holiday per year

Employee Assistance Programme

Flexible benefits platform

Qualifications

• Proven background in administration.
• Previous experience in scheduling and/or coordinating engineer or team members’ diaries.
• Excellent organisation and planning skills.
• Pro-active approach with the ability to work independently and as part of team.
• Exceptional customer service and communication skills, both verbal and written.
• Computer literate and capable of learning new computer systems.
• Valid proof of right to work in the UK.

Responsibilities

• Ensure smooth completion of day-to-day service support activities.
• Respond to customer calls and log them on the CRM system.
• Assign planned maintenance tasks to engineers and coordinate schedules.
• Ensure customers are updated on time scales.
• Order service and commercial parts and raise quotations.

Job description

Customer Experience Coordinator

• Circa £28,000 per annum (dependent on skills & experience), plus bonus, overtime and on-call payments
• Based at our Head Office in Crawley, West Sussex
• Rotating work pattern between the hours of 08:00 to 20:00, including late and early patterns alongside normal working hours (including 1 in 10 on call weekends)

Do you have excellent organisation and planning skills? Are you passionate about delivering exceptional customer service? If so, then we have an exciting opportunity for you to join our Service team as a Customer Experience Coordinator.

About us

At Canon Medical Systems, we offer a full range of diagnostic medical imaging solutions including CT, X-Ray, Ultrasound and MRI, and are committed to delivering optimum health opportunities for patients through uncompromised performance, comfort and safety features. To find out more, please visit our website at: Canon Medical Systems UK

About the role

As one of our Customer Experience Coordinators, you will ensure that our day-to-day service support activities are completed smoothly and effectively. Your excellent customer service skills and ability to react in a timely manner will be essential to this role, as you will be responsible for responding to incoming customer calls, ensuring they are logged on our CRM system and appropriately escalated to the relevant service member.

No day will be the same in this role, as you will also play a pro-active role in ensuring all services, upgrades and planned maintenance are scheduled for our customers. This will include assigning planned maintenance tasks to our engineers and co-ordinating their schedules, as well as regular communication with our customers to ensure they are updated on timescales. In addition, you will also ensure all service and commercial parts are ordered and that quotations are raised, thus ensuring maximum service efficiency.

Our business is built on our ‘Made for Life’ philosophy, whereby patients are at the heart of everything we do. As part of our Customer Experience team, you will be instrumental in delivering on our philosophy and providing both our patients and customers with life-saving solutions. If you are interested in joining an environment with genuine team spirit and where growth is actively encouraged, then make sure to submit your application before the closing date!

Why work for us?

• You will join a successful and growing Company where customers and patients are at the heart of everything that we do – in our latest employee survey, 95% of our team members are proud to work at Canon Medical Systems UK.
• We offer fantastic opportunities for training & development
• You will be entitled to 25 days holiday per year (rising to 30 days after 5 years’ service), plus paid bank holidays
• You will have access to our Defined Contribution Pension Scheme
• Our flexible benefits platform gives you the freedom to personalise your benefits to suit your circumstances, with options including private healthcare, health cash plans, dental plans and holiday buy and sell.
• You will have access to our Employee Assistance Programme and Wellbeing App.
• One paid volunteer leave day per year to support causes you care about. Whether you’re passionate about healthcare initiatives, environmental projects, or supporting local charities, we encourage you to contribute in a way that’s meaningful to you.

To find out more about how we invest in our people, please visit our website on: Investing in our People - Canon Medical Systems Ltd

What are we looking for?

• Proven background in administration.
• Previous experience in scheduling and/or coordinating engineer or team members’ diaries.
• Excellent organisation and planning skills.
• Pro-active approach with the ability to work independently and as part of team.
• Exceptional customer service and communication skills, both verbal and written.
• Computer literate and capable of learning new computer systems.
• Valid proof of right to work in the UK.

We are also delighted to have made it onto the Inclusive Top 50 UK Employers List 2024/25, ranking at Number 46th! Now in its 9th year, the Inclusive Top 50 UK Employers List (IT50), displays a collection of the most inclusive employers operating across the UK, shining a light on best practice for inclusion across all strands of diversity including Age, Disability, Gender, LGBT, Race, Faith & Religion.

We also recognise that every individual has unique needs and circumstances. As part of our commitment to inclusivity, we are able to offer reasonable adjustments during the application and interview process to support candidates with disabilities, long-term health conditions, or other personal circumstances. If you require any adjustments, please don’t hesitate to contact our Recruitment Team at [e-mail] - we’ll work with you to ensure that you have the support you need to succeed.

To apply for the role, please apply via the link or send your CV directly to our Recruitment mailbox: [e-mail]

We look forward to receiving your application #joinourteam

Closing date: Thursday 6th November 2025