Customer Experience Consultant - Digital Banking

HSBC; Southampton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading global banking and financial services provider is seeking a Customer Service Consultant in Southampton. This role involves educating customers about digital banking, ensuring exceptional service, and supporting those in vulnerable situations. Candidates should demonstrate strong communication, ownership of customer queries, and a passion for customer experience. Training is provided, and a competitive salary alongside various benefits, including healthcare and holiday options, is offered.

Benefits

Competitive starting salary

Over six weeks holiday

Employee discount benefits

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Passionate about delivering exceptional customer experience.
• Previous customer service experience is helpful but not essential.
• Ability to hold meaningful conversations with customers.

Responsibilities

• Be the first point of contact for customers.
• Educate customers on HSBC digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to take ownership of enquiries

Empathy towards customers

Resilience to change

Job description

A leading global banking and financial services provider is seeking a Customer Service Consultant in Southampton. This role involves educating customers about digital banking, ensuring exceptional service, and supporting those in vulnerable situations. Candidates should demonstrate strong communication, ownership of customer queries, and a passion for customer experience. Training is provided, and a competitive salary alongside various benefits, including healthcare and holiday options, is offered.