Customer Experience & Complaints Specialist

Acorn Stairlifts UK; Long Lee; On-site; GBP 27,000; Full time

Job summary

A leading staircase solutions provider based in West Yorkshire is seeking a Customer Relations Case Handler. You will be the first point of contact for customers, managing inquiries and resolving issues to deliver exceptional service. Ideal candidates should demonstrate strong communication skills and prior experience in customer service. This full-time role offers a salary of £26,200 and various benefits including induction training, healthcare schemes, and a monthly reward scheme.

Benefits

Comprehensive induction and training

Healthcare and pension schemes

Free on-site parking

Subsidised on-site canteen

Cycle to work scheme

Gym membership discounts

Monthly reward scheme

Qualifications

• Previous experience in customer service or complaints handling is preferred.

Responsibilities

• Deal with varied complaints, responding via various methods.
• Analyse root causes of complaints and provide feedback.
• Carry out administrative tasks including calls and emails.
• Maintain relationships with co-workers and stakeholders.
• Keep records up to date with sensitivity to GPDR.

Skills

Strong communication and interpersonal skills

Professional and polite telephone manner

Computer literate with the ability to manage multiple systems

Organised, proactive, and solution-focused mindset

Ability to manage up to 40 active complaint cases per week

Team player with a 'can-do' attitude

Job description

A leading staircase solutions provider based in West Yorkshire is seeking a Customer Relations Case Handler. You will be the first point of contact for customers, managing inquiries and resolving issues to deliver exceptional service. Ideal candidates should demonstrate strong communication skills and prior experience in customer service. This full-time role offers a salary of £26,200 and various benefits including induction training, healthcare schemes, and a monthly reward scheme.