Customer Experience Co-ordinator

UBT; Havant; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading company is seeking a proactive Customer Experience Co-ordinator to enhance customer satisfaction. In this role, you will manage enquiries, streamline processes, and support the sales team while demonstrating a commitment to excellence. You’ll thrive in a fast-paced environment and have responsibilities across customer service and administrative tasks, making timely, informed decisions.

Benefits

Company wide bonus scheme

Free Parking

Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions

Qualifications

• Previous experience in customer service or administrative coordination is needed.
• Strong accountability and ownership of outcomes.

Responsibilities

• Manage customer enquiries with professionalism and efficiency.
• Serve as the primary liaison between customers and the sales team.
• Identify and implement process improvements.

Skills

Problem-solving

Attention to detail

Communication

Organisational skills

Proactive attitude

Education

A-Level or equivalent

Tools

Microsoft Office

CRM systems

Job description

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Key Responsibilities

• Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
• Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
• Identify and address process improvements, proactively solving problems and anticipating challenges.
• Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
• Make timely and well-informed decisions to meet deadlines consistently.
• Maintain detailed and accurate records of customer interactions and support activities.
• Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement
  
  
  

Requirements

• Strong accountability and the ability to own outcomes from start to finish.
• Exceptional problem-solving and decision-making skills with a structured approach.
• High attention to detail and a commitment to thoroughly following procedures.
• Ability to thrive in a fast-paced environment while maintaining professionalism.
• Excellent verbal and written communication skills, always prioritising the customer experience.
• Highly organised with the capability to manage multiple priorities effectively.
• Self-motivated, proactive, and dedicated to exceeding expectations.
  
  
  

Experience And Qualifications

• Educated to A-Level standard or equivalent.
• Previous experience in customer service, sales support, or administrative coordination.
• Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
• Demonstrated ability to manage complex customer interactions and collaborate across teams.
  
  
  

Our Values

The ideal Customer Experience Co-ordinator will exemplify our core values:

• A Fire Within - Passionate, energetic, and committed to delivering excellence.
• Deliberately Urgent - Purposeful and efficient, always ahead of deadlines.
• Refreshingly Human - Approachable and emotionally intelligent, fostering collaboration.
• Extreme Ownership - Accountable, solution-driven, and always improving.
• We Think Big! - Creative and innovative, always exceeding expectations
  
  
  

Benefits

Salary- £27,000- £30,000 basic plus Company wide bonus scheme

Monday- Friday 9am-5pm

Free Parking

Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions

IND25