Customer Experience Champion - Retail Banking (Branch)

Santander USA; Lisburn; On-site; GBP 24,000; Full time

Job summary

A leading retail bank in Lisburn is looking for a Customer Experience Advisor to provide exceptional service and support to customers. In this role, you will assist with transactions, queries, and account management on a flexible schedule. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. This position offers a starting salary of £24,000 plus benefits.

Benefits

Starting salary of £24,000 plus £500 annual cash allowance

25 days’ holiday plus bank holidays

Voluntary healthcare benefits including medical and dental insurance

Pension contributions up to 12.5%

Wellbeing support and resources

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Finding solutions and building relationships with customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Job description

A leading retail bank in Lisburn is looking for a Customer Experience Advisor to provide exceptional service and support to customers. In this role, you will assist with transactions, queries, and account management on a flexible schedule. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. This position offers a starting salary of £24,000 plus benefits.