Customer Experience Champion — Retail Banking

Banco Santander SA; High Wycombe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary package

Holiday entitlement: 25 days + bank

Private healthcare options

Pension plan

Staff product discounts

Volunteer opportunities

Job summary

Santander is seeking a Customer Experience Advisor for the High Wycombe branch. The role involves welcoming customers, handling transactions and inquiries, advising on services, and solving problems to ensure a smooth customer journey.

You will be part of a close-knit team, flexible in approach, and trained to support customers across multiple channels, including in-branch and over the phone. A varied, multi-skilled role with opportunities to grow.

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Able to communicate effectively to understand customer needs.
• Desire to go above and beyond for customers.
• Strong teamwork and flexible approach to work.
• Open to a broad range of activities outside standard expectations.
• Ability to grow, adapt and respond to changing business needs.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find practical solutions for customers.
• Develop knowledge of Santander services and products to assist customers.
• Identify opportunities to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Tools

CRM software

Job description

Santander is seeking a Customer Experience Advisor for the High Wycombe branch. The role involves welcoming customers, handling transactions and inquiries, advising on services, and solving problems to ensure a smooth customer journey.

You will be part of a close-knit team, flexible in approach, and trained to support customers across multiple channels, including in-branch and over the phone. A varied, multi-skilled role with opportunities to grow.