Customer Experience Associate

Thorn Baker Recruitment Ltd; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global recruitment agency in Nottingham is seeking a customer service team member to manage order processing and client inquiries. The role involves working with major UK retail partners, ensuring timely deliveries, and maintaining excellent communication. Ideal candidates will have a background in customer service and strong administrative skills. This position offers 8:00am – 4:30pm hours and various employee benefits, including progression opportunities.

Benefits

Long-term role after interview

City centre location with transport links

Modern working environment

Monthly team lunch

Performance awards

Qualifications

• Previous experience in customer service and administrative roles.
• Strong attention to detail and accuracy when processing information.
• Excellent communication skills with managers and team members.
• Computer literate, with skills in Microsoft Word and Excel.
• Ability to work independently as well as part of a team.

Responsibilities

• Receive and process orders from major UK retail partners.
• Communicate with partners via email to provide orders progress and assist with queries.
• Coordinate with logistics and inventory teams to ensure timely deliveries.
• Review past-due orders, coordinate cancellations and reorders.
• Manage credit and meet key KPIs for fill rate and on-time deliveries.

Skills

Customer service experience

Attention to detail

Communication skills

Microsoft Office skills

Teamwork

Job description

About the Role

You’ll be part of a dynamic team delivering exceptional customer experiences from point of order through to delivery. Typical duties include entering order information, generating POs, handling supply inquiries, providing tracking updates, and processing returns.

The Company

A global company with a family feel, operating across manufacturing, retail, and e-commerce. It’s a fast-growing organisation dedicated to caring for both its customers and its people, with a strong focus on quality, innovation, and integrity.

Hours

8:00am – 4:30pm, Monday to Friday

Pay

£12.21 – £12.39 per hour

Benefits

• Long-term, ongoing role after successful interview — immediate start available
• City centre location with excellent public transport links
• Day shift hours, Monday to Friday
• Opportunities for progression as the business continues to expand
• Modern working environment with free tea and coffee, vending machines, fridge, and microwave
• Monthly team lunch and performance awards

Responsibilities

• Receive and process orders from major UK retail partners
• Communicate with partners via email to provide orders progress and assist with queries
• Coordinate with the logistics and inventory teams to make sure orders are delivered on time
• Review past-due orders, coordinate cancellations and reorders
• Credit management
• Help meet key KPI's for example fill rate and ensure on-time deliveries are met

Qualifications / Experience

• Previous experience in customer service and administrative roles
• Strong attention to detail and accuracy when processing information
• Excellent communication skills with managers and team members
• Computer literate, with Microsoft Office skills (Word and Excel)
• Ability to work independently as well as part of a team

If you’re driven, enthusiastic, and dedicated to delivering excellent customer service, we’d love to hear from you! Click APPLY NOW to submit your CV.

If this role isn’t quite right for you, more great opportunities are available on our jobs page.

Key Skills: B2B Operations, Account Management, Administration, Admin, Order Processing

Reference: NID02