Customer Experience Assistant (Part-Time, Reduced Year)

Leeds City College; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent educational institution in Leeds is seeking a part-time Customer Experience Assistant to join their friendly team. This role involves providing outstanding customer service to students and visitors, guiding them through their educational journey. Ideal candidates will have relevant qualifications in customer service and strong communication skills. The position is based at the new Pudsey Sixth Form Campus, with flexible working opportunities available.

Benefits

Annual leave

Pension schemes

CPD opportunities

Employee wellbeing initiatives

Flexible and hybrid working opportunities

Qualifications

• Relevant customer service experience, training or qualification.
• Experience in a customer-focused role or environment.
• Good communication, detail, and problem-solving skills.

Responsibilities

• Greet students and visitors with a smile and enthusiasm.
• Provide outstanding customer service and support.
• Guide students through the application and enrollment process.
• Participate in student recruitment events and activities.

Skills

Customer Service experience

Good IT skills

Communication skills

Attention to detail

Problem Solving skills

Education

Relevant Customer Service qualification

Literacy and Numeracy at Level 2

Tools

Microsoft Office

Google applications

Job description

About the Role

This is a part-time, reduced year role : 25 hours per week, 38 weeks per year.

We are seeking a Customer Experience Assistant to become part of our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders.

You will be part of a constantly growing team of customer experience assistants working on a busy reception, no one day is the same, you will deal a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path.

We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have fun while they learn!

We are a part of a 50 plus strong Customer Experience, Student Recruitment Department and we are located in central Leeds with easy access to the train and bus station. Our customer experience teams are located at various campus sites across Leeds and are part of Luminate Education Group.

Interviews will be held in January 2026.

What You Will Do

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
• To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and / or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

About You

• Relevant Customer Service qualification / training / experience.
• Experience of working in a customer focused role / environment.
• Good IT skills and knowledge of Microsoft Office / Google application.
• Knowledge of data protection and confidentiality requirements.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem Solving skills.
• Literacy and Numeracy at Level 2 or above.

Must be willing to work across campuses within Leeds City Centre and Pudsey.

Benefits

• Annual leave :
• Curriculum and Management : 44 days plus bank holidays
• Curriculum support and business support : 39 days plus bank holidays
• Pension schemes with generous employer contributions :
• Teachers’ Pension Scheme
• Local Government Pension Scheme
• People’s Pension Scheme
• CPD opportunities :
• Annual staff conference plus 2 additional staff development days.
• Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
• Employee wellbeing initiatives : Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
• Travel and commuting : Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Flexible and hybrid working opportunities : Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.

We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.

Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references.