Customer Experience Agent

Advantage Resourcing UK Ltd; Stockport; On-site; GBP 26,000; Full time

Job summary

A leading Automotive business is seeking a Customer Experience Agent in Stockport. This temp to perm position involves handling enquiries via telephone and email, maximising sales opportunities, and ensuring customer satisfaction. Ideal candidates will have customer service experience, strong communication skills, and the ability to work under pressure. The role includes a competitive hourly rate of £12.24 plus bonuses, with shifts based on a rotational schedule. This is a great opportunity to join a supportive team and make an impact.

Benefits

Bonus structure

Career growth opportunities

Qualifications

• Previous experience in customer service ideally within a contact centre environment.
• Motivation and desire to succeed.
• Results-oriented with a proven history of meeting or exceeding sales targets.

Responsibilities

• Handle a large volume of telephone and email enquiries.
• Maximize all opportunities to sell.
• Conduct follow-up calls and communications to ensure customer satisfaction post sale.

Skills

Excellent communication skills

Sales skills

PC literate

Problem-solving abilities

Ability to handle pressure

Job description

Customer Experience Agent

Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.

The Company

We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,

The Role

We’re looking for an enthusiastic and proactive Customer Service Experience Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!

Key Responsibilities

• Blended contact centre role
• Sales through service
• Handle a large volume of telephone and email enquiries
• Dealing with inbound bookings
• Appointment Booking
• Schedule Sales appointments efficiently for both inbound and outbound enquiries,
• Ensuring a smooth handover to the sales team.
• Arranging renewals with existing customers
• Maximise all opportunities to sell
• Live Chat Management: Proactively engage with customers via live chat,
• Responding to sales enquiries with speed accuracy and professionalism.
• Conduct Follow up calls and communications to ensure customer satisfaction post sale.

£12.24 an hour plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week)

Start date Monday 8th December 2025

The Individual

• Previous experience in customer service ideally within a contact centre environment.
• Excellent communications Skills – verbal and written.
• Customer first approach.
• Motivation and desire to succeed
• Excellent sales skills – objection handling with the ability to work to targets
• PC literate
• Problem solving abilities
• The drive to build customer rapport
• Ability to handle pressure working in a busy call centre environment.
• Results-oriented with a proven history of meeting or exceeding sales targets.
• Experience handling objections and turning dissatisfied customers into loyal ones
• Empathetic
• Persuasive and results driven,
• Conflict resolution/negotiation,
• Attention to detail.
• Capable of working independently as well as collaboratively within a team

Working with Certain Advantage

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