Customer Experience Advocate

Wm. Armstrong (Longtown); Carlisle; On-site; GBP 27,000; Full time

Job summary

A respected company in customer service in Longtown is seeking a Customer Care Advisor. In this role, you'll be the primary interface between the company and its customers, addressing queries efficiently and with empathy. You'll work standard hours of 40 per week and benefit from a competitive salary, life insurance, and a company pension. Strong communication and organizational skills are required to excel in this customer-focused position.

Benefits

Life insurance

Medicash scheme

Sickness scheme

Company Pension

Qualifications

• Excellent communication skills to interact with customers effectively.
• Ability to handle queries quickly and maintain records.
• Strong organizational skills to manage communications across teams.

Responsibilities

• Act as the first line of enquiry for all customer communications.
• Follow up on customer emails and inquiries.
• Resolve customer issues efficiently while meeting SLAs.

Skills

Organizational skills

Empathy

Communication skills

Job description

A respected company in customer service in Longtown is seeking a Customer Care Advisor. In this role, you'll be the primary interface between the company and its customers, addressing queries efficiently and with empathy. You'll work standard hours of 40 per week and benefit from a competitive salary, life insurance, and a company pension. Strong communication and organizational skills are required to excel in this customer-focused position.