Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Solihull

Banco Santander; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading banking institution in Solihull is seeking a Customer Experience Advisor to assist customers with transactions and queries. You will act as the first point of contact, delivering outstanding service and building relationships. This full-time position involves working flexible hours Monday through Saturday. A friendly and adaptable personality is essential for this varied role, which offers a competitive salary and a range of benefits.

Benefits

Annual cash allowance

25 days holiday plus bank holidays

Discretionary performance-related bonus

Voluntary healthcare benefits

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service either in-person or over the phone.
• Ability to effectively communicate with customers to understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions and queries.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Job description

Customer Experience Advisor S1 Retail & Business Banking Customer Interactions Solihull

Country : United Kingdom

Join our community :

For our customers you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction aiding them with technology in the banking hall transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Whats not in doubt is that you’ll have plenty of support. Life in a branch can be busy varied and challenging so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make :

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you'll bring :

These are the essential requirements you need to be successful in this role :

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have :

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow adapt and change accommodating business needs and priorities

You will require the right to work in the UK

What else you need to know :

This is a 12 month fixed term branch-based role working hours across Monday to Saturday across the hours of 8 : 00am 6 : 00pm

The role is based in our Solihull branch

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.

How well reward you.

As well as salary we offer a wide range of benefits that you can choose from and tailor to your needs.

500annual cash allowance to spend on our great range of benefits.

25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including : medical insurance dental insurance and health assessments.

Free access to a range of digital health services including GP.

Free access to wellbeing apps and up to three weekly online classes.

We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.

Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santanders success by saving or investing inour shareplans.

24 / 7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.

As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services

Learn more about our benefits and family friendly policies

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next :

If this sounds like a role you’re interested in then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best get in touch. Whether it’s a copy of our application form in another format or additional assistance we’re available through email. You can contact us at

Required Experience

Unclear Seniority

Key Skills

Business Intelligence, Bidding, Accounting And Auditing, Account Development, Architectural Design, Content Development

Employment Type

Full-Time

Experience

years

Vacancy

1