Customer Experience Advisor | S1 | Retail Banking | Richmond Branch

Santander USA; Richmond; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading financial services provider in Richmond is seeking a Customer Experience Advisor to serve as the primary contact for customers. This role involves assisting with transactions, queries, and providing solutions while working flexible hours. Ideal candidates will have strong customer service skills and be adaptable in a dynamic work environment.

Qualifications

• Customer-centric approach with good listening skills.
• Ability to handle a variety of tasks and adapt to changing environments.
• Proficiency in assisting with technology and transactions.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Answer customer calls and provide solutions.

Job description

Customer Experience Advisor | S1 | Retail Banking | Richmond Branch Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Advisor based out of Richmond Branch covering the Kingston Cluster, working Monday to Saturday, between 8am & 6pm

This is an on call working role a minimum of 260 hours per annum.

This is a rolling contract

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions