Customer Experience Advisor | S1 | Retail Banking | Northampton MS

Santander Bank; Northampton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading banking institution is seeking a Customer Experience Advisor in Northampton to provide outstanding service, manage customer interactions, and support daily transactions. The role offers a salary of £24,000 along with a cash allowance and extensive benefits including holidays and healthcare options.

Benefits

Starting salary of £24,000

Annual cash allowance

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contribution

Share plans

Wellbeing access

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• Ability to communicate effectively with customers to understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Develop knowledge of services and products to help customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Adaptability

Job description

About the Role

Santander is looking for a Customer Experience Advisor based out of Northampton MS, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we’re a close- knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. We value innovation, cutting- edge technology, collaboration and freedom to explore new ideas.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone


• Assisting with day- to- day transactions, queries and servicing


• Answering customer calls into our contact centre


• Building relationships and finding solutions


• Developing your knowledge of services and products to help our customers


• Identifying new ways to improve the customer experience

Requirements

• Proven ability to deliver outstanding customer service either face- to- face or via telephony (Required)


• The ability to communicate effectively with customers to truly understand their needs (Required)


• A real desire to go above- and- beyond for customers (Preferred)


• Effective team- working skills with a flexible, can- do approach to work (Preferred)


• Openness to a broad range of activities even if outside of standard expectations (Preferred)


• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Benefits & Compensation

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our broad range of benefits.


• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.


• Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).


• 8 % of salary into your pension, with up to 12.5 % contributed by the employer if you contribute, and an option to receive a portion in cash.


• Protection for you and your family, including company- funded death- in- service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.


• Share plans to share in Santander’s success.


• Competitive rewards that reflect the real impact you make and the value you bring.


• Wellbeing that goes beyond work – access to physical, mental, social and financial wellbeing partners, apps, gym access, weekly online classes, flexible healthcare and mental health support.


• Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.


• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.


• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network.

What You’ll Bring

As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

About Santander

Santander (www.santander.com) is evolving from a global, high- impact brand into a technology- driven organisation, and our people are at the heart of this journey. Together, we are driving a customer- centric transformation that values bold thinking, innovation and the courage to challenge what’s possible.

Equal Opportunities

LOCAL COMPLIANCE – At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates. Our people thrive at work and at home, delivering the best outcomes for our customers and supporting each other to grow.