Customer Experience Advisor | S1 | Retail Banking | Leicester Clocktower Branch

Santander Bank; Leicester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution in Leicester is seeking a Customer Experience Advisor to provide exceptional service both in-branch and over the phone. You will assist customers with transactions and queries, building relationships and providing solutions. Ideal candidates will have a background in customer service, effective communication skills, and a desire to exceed customer expectations. The role offers competitive benefits and a starting salary of £24,000 with opportunities for growth.

Benefits

Competitive rewards

Wellbeing benefits

Time for volunteering

Pension contributions

Life insurance

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Effective communication with customers to truly understand their needs.
• Strong team-working skills with a flexible, can-do approach.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamworking skills

Job description

Santander is looking for a Customer Experience Advisor based out of Leicester Clocktower Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you will be more than just a friendly face and voice – you will be a listener and problem solver, helping with cash transactions, technology support, phone enquiries and protecting against fraud and scams. The role offers busy, varied work in a close‑knit team where you can thrive on a broad range of activities in a multi‑skilled environment.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions.
• Develop your knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

Requirements

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
• Effective communication with customers to truly understand their needs (Required).
• A real desire to go above‑and‑beyond for customers (Preferred).
• Strong team‑working skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities even if outside standard expectations (Preferred).
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).

Benefits

• Competitive rewards that reflect the real impact you make.
• Wellbeing benefits covering physical, mental, social and financial pillars – suite of apps, discounted gym, online classes, flexible healthcare and mental health support.
• Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities.
• Global growth opportunities across an international network.
• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service with an option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical, dental and health assessments).
• Pension: 8% of salary paid automatically; up to 12.5% if you contribute, with an option to take cash.
• Protection – company‑funded life insurance, income protection and critical illness cover.
• Share in Santander’s success – share plans.

Awarded a code‑free environment and an inclusive culture, Santander provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation.