Customer Experience Advisor | S1 | Retail Banking | Coventry|

Banco Santander; Coventry; On-site; GBP 24,000; Part time

Job summary

A leading banking institution is seeking a part-time Customer Experience Advisor in Coventry. You will engage with customers both in the branch and over the phone, assist with transactions, and enhance customer experiences. Ideal candidates will have proven customer service skills and effective communication abilities. Benefits include a starting salary of £24,000, annual cash allowance, health benefits, and growth opportunities.

Benefits

25 days holiday plus bank holidays

Pension contribution

Voluntary healthcare benefits

Well-being support

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background.
• Effective communication with customers to understand their needs.
• Real desire to go above-and-beyond for customers.

Responsibilities

• Be the first point of contact for customers in branch or over the phone.
• Assist with transactions and answer calls.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Team-working skills

Job description

Customer Experience Advisor S1 Retail Banking Coventry

Country

United Kingdom

IT STARTS HERE

Santander is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking, innovation and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Customer Experience Advisor based out of the Coventry branch working 21 hours per week on a rota basis Monday to Saturday between 8am & 6pm.

As a Customer Experience Advisor you will be the first point of contact for customers in branch or over the phone, assisting with transactions, answering calls, building relationships, developing knowledge of services, and identifying new ways to improve the customer experience.

WHAT YOU'LL BRING

Professional Experience

• Proven ability to deliver outstanding customer service either from a face‑to‑face or telephony background (Required)
• Effective communication with customers to understand their needs (Required)
• Real desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible can‑do approach (Preferred)
• Open to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

WE VALUE YOUR IMPACT

Starting salary of £24,000 plus an annual cash allowance of £500 to spend on our great range of benefits.

• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service. The option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates: medical insurance, dental insurance and health assessments.

We contribute 8% of salary into your pension even if you don’t contribute. We pay up to 12.5% of salary if you contribute and you can take some of our contribution in cash.

Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance plus discounted rates for additional life assurance and critical illness cover.

Share in Santander’s success by saving or investing in our shareplans.

As a Santander UK employee you can request staff versions of our products with no fees and apply for many other deals and discounts.

Competitive rewards that reflect real impact and value.

Well‑being support across four pillars of well‑being (physical, mental, social, financial) with suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave, childcare options and tailored well‑being support.

Volunteer opportunities to give back to the community.

Global growth opportunities to shape your career, learning new skills and exploring opportunities across an international network.

Local compliance….

RIGHT TO WORK IN UK

Every individual must have the right to work in UK by commencement employment with Santander either by a way of nationality, visa or work permit. If you do not have a right to work or an application for a work visa/permit it will not influence our adoption on your application and withdraw any conditioned offer previously made.

WHAT TO DO NEXT

If you are interested in this role please apply.

Required Experience: Unclear Seniority.

Key Skills: Change Management, FMCG Sales, Business Objects, Claims Investigation, ERP, ACCA.

Employment Type: Part‑Time.

Experience: years.

Vacancy: 1.