Customer Experience Advisor | S1 | Retail Banking | Bedford Branch

Santander Bank; England; On-site; GBP 24,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor based in Bedford Branch. This is a full-time position with responsibilities including assisting customers with transactions, answering queries, and building relationships. Ideal candidates will possess outstanding customer service skills and effective communication abilities. The role offers a competitive starting salary of £24,000 along with additional benefits including holiday days, healthcare options, and pension contributions. Explore your career potential within a dynamic and supportive environment.

Benefits

Starting salary of £24,000 plus a £500 annual cash allowance

25 days holiday plus bank holidays

Voluntary healthcare benefits

8% pension contribution

Death-in-service benefit

Access to wellbeing support

Qualifications

• Proven ability to deliver outstanding customer service from either a face‑to‑face or telephony background.
• Effective communication skills to truly understand customer needs.
• Desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Team working

Flexibility

Job description

Santander is looking for a Customer Experience Advisor based out of Bedford Branch, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions
• Develop your knowledge of services and products to help our customers
• Identify new ways to improve the customer experience

Requirements

• Proven ability to deliver outstanding customer service from either a face‑to‑face or telephony background (Required)
• Effective communication skills with customers to truly understand their needs (Required)
• A real desire to go above and beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

About Santander

Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Our Commitment to You

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive – personally and professionally. We’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates. We want our people to thrive – at work and at home – while delivering the best outcomes for our customers and supporting each other to grow.

Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay up to 12.5% of salary if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family: company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you can request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, and apply to many other deals and discounts.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – we work with a range of wellbeing partners across our 4 pillars (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond – with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities to make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.