Customer Experience Advisor | S1 | Retail Banking |Banbury/Bicester

Santander Bank; Banbury; On-site; GBP 24,000; Full time

Job summary

A leading financial institution is looking for a Customer Experience Advisor in Banbury. In this role, you’ll act as the first point of contact for customers, assisting with transactions and queries both in-branch and via phone. This position requires proven customer service experience and excellent communication skills, with a focus on adaptability to enhance customer experiences. The role offers a competitive salary and various benefits including healthcare, pension contributions, and 25 days holiday.

Benefits

Wellbeing support

Enhanced family leave

Volunteering opportunities

Global growth opportunities

Starting salary of £24,000

25 days holiday plus bank holidays

Voluntary healthcare benefits

Company-funded death-in-service benefit

Pension contributions

Employee discounts

Qualifications

• Proven customer service experience, either face-to-face or via phone.
• Ability to effectively communicate and understand customer needs.
• Open to diverse tasks beyond normal expectations.

Responsibilities

• First point of contact for customers in branch or via phone.
• Assist with day-to-day transactions and customer queries.
• Develop knowledge of bank services to assist customers.

Skills

Customer service experience

Effective communication

Teamwork skills

Adaptability

Job description

Overview

Santander is looking for a Customer Experience Advisor based out of Banbury/Bicester Branch, working 35 hours per week on a rota'd basis Monday to Saturday between 8am & 6pm. For our customers you will be more than just the friendly face and voice of Santander. You will be a listener and problem solver. Whether you help someone with a simple cash transaction, aid them with technology in the banking hall, transact with them over the phone or protect your customers against fraud and scams you will never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we are a close‑knit team. You will be totally flexible in your approach and comfortable undertaking a broad range of activities. You will thrive on the variety this gives you and take satisfaction from operating in a multi‑skilled environment.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions
• Develop knowledge of services and products to help our customers
• Identify new ways to improve the customer experience

Qualifications

Reasons you will succeed in this role:

• Proven customer service experience face‑to‑face or telephony (Required)
• Effective communication with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Benefits

• Wellbeing support across physical, mental, social and financial pillars, including apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network
• Starting salary of £24,000 plus a £500 annual cash allowance
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates – medical, dental and health assessments
• We put 8% of salary into your pension, with up to 12.5% contributions, and you can take some of our contribution in cash if you prefer
• Protection for you and your family – company‑funded death‑in‑service benefit, income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander's success by saving or investing in our share plans
• As a Santander UK employee you can request staff versions of our products with no fees and apply to many other deals and discounts in Santander products and services

At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates. We want our people to thrive – at work and at home – while delivering the best outcomes for our customers and supporting each other to grow.