Customer Experience Advisor – Retail Banking (Piccadilly)

Santander USA; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multinational bank in the UK is seeking a Customer Experience Advisor for the Piccadilly Branch. This role involves acting as the first point of contact for customers, assisting with transactions, and building relationships. Applicants should have a passion for customer service and be flexible in their approach. The role offers a competitive starting salary of £27,841 plus a benefits package, including pension contributions and generous holiday allowances.

Benefits

Starting salary of £27,841

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Employee discounts on products

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Job description

A leading multinational bank in the UK is seeking a Customer Experience Advisor for the Piccadilly Branch. This role involves acting as the first point of contact for customers, assisting with transactions, and building relationships. Applicants should have a passion for customer service and be flexible in their approach. The role offers a competitive starting salary of £27,841 plus a benefits package, including pension contributions and generous holiday allowances.