Customer Experience Advisor – Retail Banking (Derby)

Santander; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading banking institution in Derby seeks a Customer Experience Advisor to provide outstanding customer service in a vibrant branch environment. This role entails acting as the first point of contact for customers, assisting with transactions, and identifying ways to enhance the customer experience. Ideal candidates should thrive in a dynamic setting and demonstrate effective communication and teamwork skills. The position offers a competitive salary along with various benefits.

Benefits

Healthcare benefits

Pension contributions

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customer needs.

Skills

Customer service

Effective communication

Teamwork

Flexibility

Job description

A leading banking institution in Derby seeks a Customer Experience Advisor to provide outstanding customer service in a vibrant branch environment. This role entails acting as the first point of contact for customers, assisting with transactions, and identifying ways to enhance the customer experience. Ideal candidates should thrive in a dynamic setting and demonstrate effective communication and teamwork skills. The position offers a competitive salary along with various benefits.