Customer Experience Advisor, Retail Banking (Branch)

Santander USA; Pontefract; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor based in Pontefract. This role involves assisting customers with transactions, addressing queries, and building strong relationships. The ideal candidate must excel in customer service and effective communication. You'll work 35 hours weekly and be involved in a variety of tasks that enhance customer experiences. A starting salary of £24,000 plus benefits is offered alongside opportunities for growth and development within the organization.

Benefits

Starting salary of £24,000

Annual cash allowance of £500

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

8% pension contribution

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customer needs.

Skills

Outstanding customer service

Effective communication

Team working

Flexibility

Job description

A leading financial institution is seeking a Customer Experience Advisor based in Pontefract. This role involves assisting customers with transactions, addressing queries, and building strong relationships. The ideal candidate must excel in customer service and effective communication. You'll work 35 hours weekly and be involved in a variety of tasks that enhance customer experiences. A starting salary of £24,000 plus benefits is offered alongside opportunities for growth and development within the organization.