Customer Experience Advisor - Banking & Branch Support

Santander USA; Perth; On-site; GBP 25,000; Full time

Job summary

A leading financial institution in Perth is seeking a Customer Experience Advisor to provide outstanding service to customers. This full-time role involves handling transactions and inquiries while building strong relationships. The ideal candidate should have a strong customer service background and excellent communication skills, with a competitive salary of £24,500 annually and various benefits.

Benefits

25 days holiday plus bank holidays

Performance-related annual bonus

Voluntary healthcare benefits

Access to digital health services

Pension contributions

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Outstanding customer service

Effective communication

Teamwork

Problem solving

Job description

A leading financial institution in Perth is seeking a Customer Experience Advisor to provide outstanding service to customers. This full-time role involves handling transactions and inquiries while building strong relationships. The ideal candidate should have a strong customer service background and excellent communication skills, with a competitive salary of £24,500 annually and various benefits.