Customer Experience Advisor — 25h/week, Local Branch

the West Brom; Kingswinford; On-site; GBP 18,000; Full time

Job summary

A financial institution in Kingswinford is seeking a Customer Service Advisor dedicated to enhancing customer experiences. The role involves building strong customer relationships, handling queries effectively, and ensuring a welcoming branch environment. Ideal candidates will have a positive attitude, strong communication skills, and previous customer service experience. The position offers a competitive salary, development opportunities, and a supportive company culture that values personal growth and community engagement.

Benefits

Generous holiday and leave policies

Life assurance

Private medical insurance

Volunteering opportunities

Access to perks and discounts through Perkbox

Qualifications

• Previous experience delivering great customer service.
• Calm and clear communicator who listens well.
• A curious mindset, open to learning and developing new skills.

Responsibilities

• Provide service that encourages customer referrals.
• Handle customer queries confidently.
• Stay updated on products and services to assist customers.

Skills

Customer service experience

Positive attitude

Effective communication

Team spirit

Tech-savviness

Job description

A financial institution in Kingswinford is seeking a Customer Service Advisor dedicated to enhancing customer experiences. The role involves building strong customer relationships, handling queries effectively, and ensuring a welcoming branch environment. Ideal candidates will have a positive attitude, strong communication skills, and previous customer service experience. The position offers a competitive salary, development opportunities, and a supportive company culture that values personal growth and community engagement.