Customer Experience Advisor

Moove Lubricants; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fuels distribution company in Southampton is looking for a Customer Experience Advisor to join their team. The ideal candidate will deliver top-notch customer service, drive sales, and work closely with account managers. This full-time position offers competitive salary and benefits, including holiday and life assurance. The role requires a proactive approach in managing customer orders and the ability to thrive in a fast-paced environment.

Benefits

Competitive salary

25 days holiday plus bank holidays

Life assurance 4× basic salary

Contributory pension (4.5% Employee and 4.5% Employer)

Employee Assistance Programme

Qualifications

• Experience in a fast-paced environment with a focus on achieving goals.
• Ability to use own initiative and perform under pressure.
• Competence in handling CRM systems.

Responsibilities

• Deliver outstanding customer service across calls and emails.
• Respond to enquiries promptly within agreed timeframes.
• Drive sales to customers and achieve targets.
• Manage customer orders proactively with internal teams.
• Identify opportunities during customer interactions.

Skills

Determined

Enthusiastic

Reliable

Self-motivated

Achievement oriented

Multitasking

Strong communicator

Negotiation

Tools

Microsoft Office

Job description

The Customer Experience Advisor will become part of the Customer Experience Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers as a sales support. This role requires previous experience working in a fast‑paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience.

Responsibilities

• Deliver outstanding customer service across calls and email, meeting agreed service level targets.
• Respond to enquiries promptly and consistently within agreed timeframes.
• Drive sales to new and existing customers, achieving targets while delivering an exceptional customer experience.
• Work closely with Sector Specialists to support promotional campaigns and help position WP Group as a leading industry expert.
• Manage customer orders proactively, collaborating with internal teams to ensure a smooth and positive customer journey.
• Identify opportunities on every inbound and outbound call, using strong sales skills and product knowledge to offer the right solutions.
• Use the CRM system to plan daily activity, maintain strong customer contact and re-engage lapsed accounts.
• Act as the customer champion, supporting continuous improvement and suggesting smarter ways of working.

Key skills and attributes

• Determined, enthusiastic and reliable.
• Self‑motivated and achievement oriented.
• Ability to use own initiative, multitask and perform under pressure.
• Sets high standards and consistently achieves them.
• Highly competent with Microsoft Office.
• Strong communicator with the ability to influence and negotiate effectively.

WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high‑quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast‑paced, people focused, driven by innovation and our customer relationships.

We have an exciting opportunity for you to join our team as our Customer Experience Advisor for the WP Group on a fixed term basis with an opportunity to become permanent. Working full‑time Mon‑Fri (8:30‑5:30 / 8:00‑5:00) 40 hours per week, fully office based.

Benefits

• Competitive salary.
• 25 days holiday plus bank holidays (pro‑rated).
• Life assurance 4× basic salary.
• Contributory pension (4.5% Employee and 4.5% Employer).
• Employee perks and Employee Assistance Programme.