Customer Experience Advisor

Alliance Homes Group; Portishead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A housing and support organization in Portishead is seeking a Contact Team member to provide exceptional customer service and resolve queries. The ideal candidate will have strong communication skills, IT literacy, and experience interacting with the public. This role offers great opportunities for professional development and progression within the company.

Qualifications

• Experience dealing with members of the public, preferably in a customer service role.
• Ability to work well under pressure while maintaining high levels of service.
• Proactive with a knack for quick problem-solving.

Responsibilities

• Act as the point of contact for customers, providing solutions and resolving queries.
• Coordinate maintenance works as needed to ensure quality repairs.
• Utilize in-house databases to carry out tasks effectively.

Skills

Excellent communication skills

Customer service experience

Problem-solving ability

IT literacy

Job description

Contact Team Position

We are looking for new colleagues to join our amazing and friendly Contact Team! We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.

You will be the point of contact for these customers, providing first‑time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs.

With amazing opportunities to gain company exposure for your work, and lead onto potential progression opportunities within the team and Company.

Our Contact Team are charismatic, team players with excellent communication skills, both oral and written.

You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment. You will also be able to maintain a high level of customer service, whilst working well under pressure.

You will be a proactive person with an ability to use your own initiative when facing situations that need quick action problem solving.

IT literacy skills are needed for this role as you will be working with a range of in‑house databases.

We will be reviewing applications and interviewing candidates as they are received, therefore we would recommend submitting an application as soon as possible.

Disability Confident

We are a proud member of the Disability Confident employer scheme. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.