Customer Experience Advisor

Speedy Hire Plc; Newton-le-Willows; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hire provider in the UK is seeking a Customer Experience Advisor on a 12-month fixed-term contract. You'll play a crucial role in improving customer service by capturing insights and working with various teams to implement changes. The ideal candidate is passionate about customer experience, enjoys collaboration, and is skilled in interpreting feedback to drive improvements. Join us and enjoy a great work-life balance with no evening or weekend shifts and numerous benefits.

Benefits

26 days' annual leave (plus bank holidays)

Life assurance and pension schemes

95% discount on hire products

Opportunities for career development

Qualifications

• Passionate about delivering outstanding customer experiences.
• Strong interpersonal and collaborative skills.
• Ability to interpret customer feedback and suggest improvements.

Responsibilities

• Capture and assess readiness for customer experience strategy.
• Build awareness of impacts on the customer journey.
• Enhance business teams' customer experience strategies.

Skills

Customer advocacy

Communication

Analytical skills

Collaboration

Job description

Customer Experience Advisor (12-Month Fixed-Term Contract)

At Speedy,we're proud to be the UK's leading hire provider - offering the widest range of tools, specialist equipment, plant, and support services. Whatever the job, we've got everything you need to get it done!

Do you love connecting with people and delivering an outstanding customer experience?
Are you passionate about making a real difference to how customers feel about the service they receive?

If so, we'd love you to join our friendly team as a Customer Experience Advisor on a 12-month fixed-term contract.

About the Role

In this role, you'll play a key part in helping us continually improve the way we serve our customers.You'll be the voice of our customers within the business - gathering insights, understanding their needs, and working with teams across Speedy to turn feedback into meaningful change.

You’ll collaborate with colleagues across departments, helping to shape our customer experience strategy and ensure every interaction reflects our values and commitment to excellence.

What You'll Be Doing

As a Customer Experience Advisor, you'll:

• Capture and assess how ready each business function is to support our customer experience (CX) strategy.

• Build awareness of how every role across Speedy impacts the customer journey.

• Work closely with business teams to enhance their CX strategies and celebrate customer success stories.

• Interpret customer feedback to recommend meaningful improvements.

• Build strong connections with colleagues across the business and develop a deep understanding of our customer base.

• Create and regularly review customer journey maps, using data to measure and support improvements.

• Take part in insight days - both internal and external - to better understand our colleagues and customers.

• Champion the Speedy brand and act as a true customer advocate.

• Support our contact centres with telephony, data, and service initiatives.

• Contribute to the delivery of our ESG Strategy - Decade to Deliver, helping to build a sustainable future for our business and communities.

What We’ll Provide

At Speedy, we'll give you all the tools andsupport you need to succeed.
From day one, you'll receive thorough on-the-job training, plus access to our dedicated product and systems training teams.

We're passionate about helping our people grow, with tailored development programmes designed around your goals.Many of our colleagues have built long-term, successful careers with us - and we love seeing people progress and thrive within the Speedy family.

What You’ll Get in Return

• No evening or weekend shifts - enjoy your work-life balance

• 26 days' annual leave (plus bank holidays)

• Life assurance and pension schemes

• Employee recognition programmes celebrating your successes

• Free onsite parking

• 95% discount on a wide range of Speedy hire products

• Opportunities to develop your career through our Career Line of Sight framework

A Bit More About Us

At Speedy, people are at the heart of everything we do. We're proud to be an equal opportunity employer, creating an inclusive environment where everyone feels valued, respected, and empowered to do their best work.

Please note: some roles may require a DBS, credit, or security clearance check. Proof of right to work in the UK is required before employment begins.

Learn more about our approach toESG governance here:
https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

Ready to bring your energy, ideas, andenthusiasm to Speedy?
Apply today - we can't wait to welcome you to the team!