Customer Experience Advisor

Michael Page (UK); Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable recruitment firm in Leeds is seeking a Customer Experience Advisor to join a progressive law firm. This role involves handling client queries related to their existing products and services, ensuring a high level of customer support. Candidates should have previous experience in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Full training and development opportunities are provided, along with an attractive salary of £25,100 and excellent progression prospects.

Benefits

Full training provided

Excellent progression and development

Prestigious working environment

Regular socials and incentives

Qualifications

• Previous experience in customer service or telephone-based roles.
• Ability to work in a fast-paced environment.
• Confident telephone manner.

Responsibilities

• Handle queries from clients regarding existing products and services.
• Provide support and guidance while meeting service level agreements.
• Investigate issues and resolve problems effectively.

Skills

Customer service experience

Excellent communication skills

Problem solving skills

Team player

Job description

• A new exciting Permanent Customer Experience Position in Leeds!
• To work for a reputable and progressive legal firm!

About Our Client

Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Experience Advisors to join the team asap due to expansion!

This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan!

Job Description

As a Customer Experience Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services.

You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met.

The role would be working alongside other teams within the business to investigate any issues or more technical problems you will use your excellent problem solving and customer service skills to get a quick resolution for each client.

Mainly the role will be corresponding with customers over the phone and will be email contact too.

The Successful Applicant

• Previous customer service/telephone based experience
• Able to work in a fast paced environment
• Confident telephone manner and excellent communication skills
• Able to build and manage strong working relationships
• Passionate about delivering the highest level of client experience
• An excellent team player

What's on Offer

• Salary of £25100+
• Full training provided
• Excellent progression and development
• Prestigious offices and working environment
• Excellent benefits
• Vibrant team and culture
• Regular socials and incentives
• Immediate interview and start