Customer Experience Advisor

Michael Page (UK); Hull and East Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable business in Hull is seeking a Customer Experience Advisor to support customers with queries and ensure high standards of service. This role offers full training and development opportunities in a progressive environment. Key responsibilities include handling customer queries and complaints mainly via telephone. The position provides a salary of £24,000+ plus bonuses, with a Monday to Friday schedule and hybrid working options.

Benefits

Monthly bonuses

Excellent benefits

Training provided

Progression opportunities

No shift patterns or weekends

Great team culture

Superb offices and facilities

Qualifications

• Previous customer service experience preferred, but transferable skills accepted.
• Passion for delivering excellent customer experience.
• Experience in retail or hospitality can be considered.

Responsibilities

• Support existing customers with their product and service queries.
• Ensure service level agreements are met.
• Handle complex issues or complaints effectively.

Skills

Confident telephone manner

Excellent communication skills

Strong customer service skills

Ability to work under pressure

Job description

• A new exciting Permanent Customer Experience Position in Hull!
• To work for a reputable and progressive business!

About Our Client

Michael Page has partnered with a reputable business in Hull to recruit for multiple Customer Experience Advisors to start immediately. This would be an exceptional time to join the company as they have some exciting plans coming up and are going through a significant growth period. If you are looking to join a progressive company that will provide the best training and development, please apply now!

Job Description

As a Customer Experience Advisor you will be supporting existing customers with a range of queries regarding their products and services. The role will be mainly telephone based and will be ensuring service level agreements are met and a high standard of customer care. You will be updating customers details and data accordingly, chasing up required documentation and handling any complex issues or complaints. If you are passionate about helping and supporting customers please apply now!

The Successful Applicant

Ideally you have previous customer service experience, however the business can be open and will consider transferable skills and candidates that have worked in retail or hospitality.

• A confident telephone manner and excellent communication skills
• Strong customer service skills and a passion for delivering the best customer experience
• Ability to work under pressure in a fast paced environment
• Excellent team player

What's on Offer

Salary of £24,000+ plus monthly bonuses, reputable and progressive business in Hull, no experience required, full training provided, exceptional progression and development opportunities, no shift patterns or weekends, Monday to Friday 9am-5:30pm, excellent benefits, hybrid working, superb offices and facilities, great team and culture, immediate start.