Customer Experience Adviser | Retail & Business Banking | S1 | Winchester Branch

Santander Bank; Abbots Worthy; On-site; GBP 24,000 - 29,000; Part time

Job summary

A leading bank in Winchester is seeking Customer Service colleagues to work part-time hours. You will be the friendly face and voice of the bank, assisting customers with transactions and inquiries. The role requires outstanding customer service skills and the ability to communicate effectively with customers. You'll benefit from a range of rewards including a pro-rata salary, generous holiday, healthcare benefits, and a supportive workplace culture.

Benefits

25 days' holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits

Company pension contributions

Share plans

Qualifications

• Experience in a face-to-face or telephony customer service environment.
• Ability to understand customer needs effectively.
• Right to work in the UK.

Responsibilities

• First point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and queries.
• Answer customer calls into the contact center.
• Build relationships and find solutions.

Skills

Outstanding customer service delivery

Effective communication

Flexible, can-do approach

Team working skills

Job description

Overview

We are currently recruiting Customer Service colleagues, working 28 hours per week with a starting salary of £24,500 pro-rata, consisting of a base salary of £24,000 pro-rata plus a £500 flexible allowance. You’ll be the friendly face and voice of Santander, a listener and problem solver who helps with transactions, technology in the banking hall, phone inquiries, and fraud protection. You’ll have plenty of support in a busy, varied branch environment and work in a multiskilled, flexible role to cover a broad range of activities. You’ll be the eyes and ears of our business.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK

Desirable

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Role details

This is a part-time permanent branch-based role, working 28 hours across Monday to Saturday between 8:00am - 6:00pm. The role is based in our Winchester branch.

Inclusion and rewards

Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talent through our Simple, Personal, and Fair values. We’ll reward you with a range of benefits that are prorated for part-time roles, including salary, bonus (where eligible) and other benefits.

Benefits (sample of available options)

• Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our benefits
• 25 days' holiday plus bank holidays (26 days after 5 years’ service) with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical and dental insurance, health assessments)
• Free access to digital health services, including GP
• Free access to wellbeing apps and online classes
• Company pension contributions
• Protection for you and your family (death-in-service, income protection, life assurance options)
• Support for charitable giving and community partnerships
• Share plans and 24/7 access to an online employee discount platform
• Staff versions of Santander products and discount opportunities