Customer Expedite Co-ordinator - Nasmyth Bulwell

Nasmyth Group; Exhall; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading manufacturing company in the United Kingdom is seeking a Customer Expedite Coordinator to ensure timely delivery of products. This role involves acting as a liaison between customers, production, and logistics teams, requiring strong organizational skills and effective communication abilities. The ideal candidate will have experience in managing multiple priorities in a fast-paced environment. Competitive salary up to £27,000 annually.

Qualifications

• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Good IT skills and experience with Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of manufacturing processes and lead times is a plus.

Responsibilities

• Serve as the point of contact for customers regarding order status, delivery schedules, and expedite requests.
• Monitor and track customer orders throughout the production lifecycle to ensure on-time delivery.
• Collaborate with production planning, purchasing, and logistics to identify and resolve potential delays.
• Prioritize and elevate urgent orders, ensuring internal stakeholders are aligned on delivery commitments.
• Maintain accurate and up-to-date records of order progress and customer communications in ERP and Customer systems.
• Generate and distribute regular reports on order status, backlog, and expedite performance.
• Handle customer complaints or concerns professionally and efficiently, ensuring resolution and follow-up.

Skills

Strong organizational and time-management skills

Excellent communication and interpersonal skills

Good IT skills

Ability to work under pressure

Knowledge of manufacturing processes

Job description

Job Summary

The Customer Expedite Coordinator plays a critical role in ensuring timely delivery of products to meet customer expectations. This position acts as a liaison between customers, production, and logistics teams to monitor, prioritize, and expedite orders through the manufacturing process. The ideal candidate will have good communication skills, a proactive mindset, and a solid understanding of supply chain and production workflows.

Key Responsibilities

• Serve as the point of contact for customers regarding order status, delivery schedules, and expedite requests.
• Monitor and track customer orders throughout the production lifecycle to ensure on-time delivery.
• Collaborate with production planning, purchasing, and logistics to identify and resolve potential delays.
• Prioritize and elevate urgent orders, ensuring internal stakeholders are aligned on delivery commitments.
• Maintain accurate and up-to-date records of order progress and customer communications in ERP and Customer systems.
• Generate and distribute regular reports on order status, backlog, and expedite performance.
• Handle customer complaints or concerns professionally and efficiently, ensuring resolution and follow-up.

Qualifications

• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Good IT skills and experience with Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of manufacturing processes and lead times is a plus.

Preferred Attributes

• Strong problem-solving skills and a proactive approach to customer service.

Hours

Monday to Thursday – 8.15am – 5pm

Friday – 8am – 1pm

Pay

Up to £27,000.00 per year