Customer Engineer, Infrastructure Modernization, UKI Platform Practice

WeAreTechWomen; United Kingdom; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading technology firm in the UK is seeking an experienced professional to enhance customer productivity through Google Cloud solutions. The role involves guiding customers in cloud strategy and infrastructure modernization, ensuring optimal use of Google Cloud products. Candidates should have extensive experience in cloud native architecture and strong customer engagement skills. This position offers an opportunity to collaborate with diverse teams and innovate solutions tailored to client needs.

Qualifications

• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with and presenting to technical stakeholders and executive leaders.
• Experience in DC exits/transformations through migrating applications to cloud platforms.

Responsibilities

• Identify and qualify business opportunities; resolve technical blockers.
• Guide customers through assessments of current environments for modernization.
• Leverage enterprise infrastructure expertise to support customers.

Skills

Cloud native architecture

Customer relationship management

Scripting or programming skills

Security concepts

Networking knowledge

Education

Bachelor's degree or equivalent

Tools

Infrastructure as Code (IaC)

Backup and disaster recovery solutions

Job description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience engaging with and presenting to technical stakeholders and executive leaders.
• Experience in DC exits/transformations through migrating applications to cloud platforms using strategies such as the 6Rs.
• Experience with cloud infrastructure, on-premise infrastructure, virtualization and containerisation platforms.
• Experience building and maintaining customer relationships.

Preferred qualifications:

• Experience with Infrastructure as Code (IaC) principles and tools, logging, monitoring, and alerting solutions.
• Experience in security concepts like encryption and identity/access management, alongside networking concepts including SDN, routing, VPNs, load balancing and firewalls.
• Knowledge of backup and disaster recovery solutions, encompassing strategy, implementation, and maintenance to ensure data integrity and business continuity.
• Knowledge of modernization path for mainframe and Unix operating systems (i.e., AIX, pSeries, zSeries, HP-UX).
• Excellent scripting or programming skills for automation and operational efficiency.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem‑solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

The Google Cloud UKI Platform team empowers customers from developers to government agencies, to innovate with secure cloud technology, spanning infrastructure to applications.

In this role, you will be crucial in understanding customer requirements and shaping how businesses connect through technology with customers, employees, and partners. You will enable customers to boost productivity, mobility, and collaboration. You will be listening to their needs, delivering tailored solutions, and assisting business colleagues with technical problem‑solving. You will also collaborate with product and engineering, staying updated on industry trends to enhance Google Cloud offerings. You will be a trusted technical advisor, guiding customers to design, deploy, and optimise their Google Cloud environments. You will focus on migrations and developing new use cases leveraging the AI‑optimised infrastructure. You will work with Go‑to‑Market, product, and engineering teams to maximise customer infrastructure investments and accelerate Google Cloud growth.

Google Cloud accelerates every organisation’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work to identify and qualify business opportunities, understand key customer technical objections and develop a strategy to resolve technical blockers.
• Guide customers through assessments of existing environment(s) and provide recommendations on a prioritisation roadmap for infrastructure and application modernisation and migration to Google Cloud.
• Leverage in‑depth enterprise infrastructure modernisation expertise to support our customers, including technology advocacy, product and solution briefings, proof‑of‑concepts and working directly with product management to prioritise solutions impacting customer adoption to Google Cloud.
• Help customers understand and incorporate AI accelerators into their overall cloud strategy by incorporating Google Cloud AI optimised infrastructure.
• Own the business and workload acceleration on infrastructure products and solutions for Google Cloud.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing the Accommodations for Applicants form.